Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

Email - hello@tight-lines.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Purchase or account history
Account information
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Records of meetings and decisions

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Marketing preferences

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Marketing preferences
Purchase or viewing history
Website and app user journey information

We collect or use the following information to comply with legal requirements:

Name
Contact information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and

goods are: Contract

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are: Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are: Contract / Legitimate interest. By filling in the form to contact Tight Lines B2B Marketing, we will occasionally send you via email content we believe is of interest to you.

Our lawful bases for collecting or using personal information for legal requirements are: Contract

Where we get personal information from: People directly

How long we keep information: 5 years, to comply with UK tax laws

Who we share information with

Data processors: Wix

This data processor does the following activities for us: Wix hosts and manages our website, including the collection of your personal data via the form on our website.

Others we share personal information with: Publicly on our website, social media or other marketing and information media (where appropriate)

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated: 9 July 2024